Rhino Rangers Kids Membership

Kids membership includes:

• A posted Rhino Rangers pack with goodies including a membership card and certificate, a Rhino Ranger badge, bookmark, keyring, activity sheets, stickers and five rhino fact cards (one for each species)
• Regular emails featuring rhino facts, stories and downloadable activities

We aim to send all membership pack orders out during the working week that the order was made. However, should your order be required sooner, then please contact us at info@savetherhino.org.

Import duties

Please be aware when placing orders for international delivery (including delivery to Europe) you may need to pay additional charges such as import duties in order to receive your order. From 1 July 2021 all orders for delivery to EU will be VAT liable at customs, we know that this is an inconvenience for anyone in the EU wishing to purchase from us and we are working towards a solution to alleviate these costs.

UK post

We send the majority of items using Royal Mail (the UK postal service). Other services such as item tracking or courier services can be provided, however these will incur extra postage charges; please get in touch before placing your order to let us know your requirements. The easiest way to do this would be over the phone, on (+44)207 357 7474.

Items delivered within the UK will be posted Second Class and overseas items will be sent by airmail delivery, DPD, USPS or P2P depending on the items and destination. Please get in touch if you would like your items to be with you sooner and we may be able to arrange First Class delivery for an extra charge.

We will process your membership pack as soon as possible. Please see the below details for approximate delivery estimates (Please note that a number of our items are printed to order by an external company and can take up to 7 days longer to arrive than the below estimates. Please see the product descriptions for more information):

• UK delivery, 7-10 days
• European delivery, up to 2 weeks
• Worldwide delivery, up to 3 weeks

Please use the above delivery times as a guide before querying a non-delivery, in order to allow time for your order to be processed.

Postage and packaging

The delivery charge for your order depends on the size of your item and your delivery location. Full postage charges will be calculated at the checkout of your order. If you have any queries about what the P&P charge for your item will be please get in touch.

All Save the Rhino merchandise is now sold via our partner, Teemill. You can find our store, here.

If you’re looking for our refund or terms of sale, please visit the following links:

• Terms of sale
• Returns and exchanges

Membership returns

We do our best to ensure the accuracy of membership pack contents and delivery addresses. However, we cannot refund memberships due to an issue with the membership pack. All gifts included in the welcome packs are subject to availability. Save the Rhino reserves the right to substitute alternative gifts of an equivalent nature and value and/or refuse entry to events. If an item in your membership pack is faulty or incorrect, please let us know as soon as possible. Please return the items with an accompanying note and we will provide an exchange and cover the cost of the return postage.

You have the right to cancel a membership within seven days of receiving your pack. Please return your membership pack in its original new and unused condition. If you wish to make a return please contact us to indicate you are doing so. Upon receiving the returned package, Save the Rhino will provide a refund to the original payment method if the merchandise is in an appropriate condition. Save the Rhino will provide a refund for the original product cost and outbound postage cost. Save the Rhino will not cover the costs of returning the item.

If an item is faulty or incorrect, please notify Save the Rhino straight away upon receiving your membership pack. Please return the pack with an accompanying note and we will provide an exchange or refund and cover the cost of the return postage.

You are under a duty to take reasonable care of the goods on their return. The goods must be returned in saleable condition and we would recommend for your own protection that you use a recorded delivery service. Refunds cannot be provided for damaged or used items.